Information

Public relations office

The public relations office (Ufficio Relazioni con il Pubblico, URP) provides users with all the information they may need concerning the services available. One of its specifi c functions is also to listen to the citizens’ requests and receive any recommendations and complaints, which the offi ce is committed to answering with a view to constantly improving the services. This reporting service enables the service managers and general public health directorate to be informed not only about any service shortcomings or service provision problems, or issues concerning access to the services or the violation of a citizen’s rights, but also to receive suggestions for improvements or indications on customer satisfaction levels.
Complaints and suggestions can be presented to the URP:

• personally, by going directly to the offi ce (in which case, the staff member receiving the complaint fills in a report on a specifi c form);
• by letter, fax or a form available at the CdC;
• by phone;
• by e-mail.

If a user refuses to give his/her personal details, then the complaint is not registered and no further action is taken.
The URP staff record the complaints they receive in a specific register and, for service shortcomings that are easy to deal with, they guarantee a written response within 20 days of having received a complaint.

Services

Coffee shop

The coffee shop also sells daily papers and magazines and it is open:
weekdays 7.30 - 21, Saturdays 7.30 - 13 / 14.30 - 21 and Sundays and public holidays 9 - 12.30 / 15 - 21.
At other times, there are machines that distribute hot and cold beverages on the lower ground floor.

Religious support

All religions are permitted at the clinic and, in compliance with the general regulations, the same applies to all ministers of worship. For Catholics, the routine presence of a priest and several nuns is guaranteed. Holy Mass is celebrated in the chapel located on the fi rst fl oor: at 16.30, on weekdays, at 18.30 on Saturdays and at 10. on Sundays. The rosary is recited every day at 16.10.

Mortuary

Opening hours:
Mondays to Fridays 10 - 12 / 13.30 - 16
Saturdays, Sundays and public holidays 10 - 12